Shop's statute.

General conditions

  1. The following conditions apply to all sales in the online store at www.medievalcraft.eu, henceforth called “the Store”.

  2. The Store is owned by:

Medievalcraft Katarzyna Werbelska
62-860 Opatówek

Poland

nip 968-064-93-87

Registered by: mayor of the Opatówek

henceforth called “the Seller”. The Seller hereby declares that he runs an official business in Poland.

  1. Purchases in the Store can be made only by persons of age, henceforth called “the Buyer”.

  2. Placing an order by the Buyer means that he/she declares that he/she has read the regulations of the Store and that he/she is going to comply with them.

  3. The Seller reserves the right to change following rules at any time and to notify the Buyers about it by placing information on the Store’s website.


Registration and personal data protection

  1. To make a purchase in the Store Buyer does not have to register. At the same time it needs to be stated that FULL REGISTRATION allows the Buyer to earn temporary and permanent DISCOUNTS and information about new products.

  2. The Store collects and processes personal information of the Buyers. All information about personal data protection is included in the Privacy Policy. Making a purchase in the Store is equivalent to acknowledging the rules of Privacy Policy.


Sales and shipping

  1. All prices of the products offered by the Store are given in Euro . Given prices do not include shipping costs.

  2. The Store is an invitation to place offers by Buyers, which means that until the final confirmation all prices are only informatory, and the presented range of goods is not a binding business offer. This allows the Buyer to confirm all details with the Seller after placing the order online.

  3. When placing an order the Buyer should expect two confirmations:

  • first one – generated by the system – only confirms entering the order into the system
  • second one – generated by the Store administrator – is a final business offer presented to the Buyer. Confirmation of the order by the Buyer starts the execution of the order.
  1. On the Store website the Buyer can find information about availability of any goods. In some cases the time of execution can be longer than declared on the given goods’ webpages. The Seller makes everything he can so that all orders are executed in declared time.

  2. Ordered goods are shipped to the Buyer after the payment comes in to the Seller’s bank account.

  1. International shipping is executed only after the payment comes in to the Seller’s bank account.

  2. If the goods were custom-made to order, the order execution begins immediately – after the payment comes in (if the payment was made by bank transfer)

  1. After making the payment the Buyer is informed by the Seller when the payment comes in to the Seller’s account.

  2. The Seller reserves the right to ask for additional confirmation or refuse to execute dubious orders or orders containing insufficient information.

  3. The Seller reserves the right to not execute the order in whole or in part because of reasons beyond his control (i.e. natural disasters). In such case the Buyer is entitled to give up his/her order in whole or in part and is entitled to a payment refund after deducting the Seller’s expenses.

  4. By placing an order in the way described above the Buyer declares his/her right to use personal data given by him/her to the Store in the process of placing an order, and that the order placed by him/her does not violate any rights of third parties, and especially that the shipping address given by the Buyer does not belong to any parties not notified about placing an order in the Store.

  5. In case of violation by the Buyer of any rights of third parties mentioned in the previous paragraph, the Seller has the right to take any legal action to determine the perpetrator of the abuse and to get compensation for his losses or losses of the injured party.


Payment

  1. The Buyer can pay for ordered goods:

    • by bank transfer,
    • by PayPal (3% rake-off is added automatically) – after receiving of Buyer's order the Seller will send an invoice.

  2. For international transfers in EUR currency:

    IBAN Account number : 
    PL75 1140 2004 0000 3302 5178 9526
  3. S.W.I.F.T. (BIC) :  BREXPLPWMBK

Shipping
  1. Ordered goods are shipped to the Buyer via Polish Postal Service or a delivery service.

  2. Shipping costs depend on the weight of the package and the chosen shipping method.

  3. The Seller is not to be held responsible for delivery delays or delivery failures resulting from carrier’s fault.


Returns and complaints

  1. The Buyer has the right to return the purchased goods within 10 days.

  2. Goods made “to measure”, especially armour replicas and knighly belts, cannot be returned.

  3. When returning purchased goods the Buyer is expected to send the goods on his/her own expense, together with original invoice, to the Seller’s address and give the Seller the bank account number or address for the money return. The Seller informs that the return does not include the shipping costs. The Seller does not charge any additional fees resulting from above procedures.

  4. Returned goods must bear no marks of use.

  5. The Seller informs that he accepts any complaints concerning malfunctioning purchased goods, if malfunctions do not result from improper use.

  6. Despite his best efforts the Seller cannot guarantee that descriptions and images of goods presented on the Store website contain no flaws or mistakes, which flaws and mistakes are not grounds for complaints. In case of any doubts please contact us before placing an order.

  7. Minor differences between ordered and delivered goods, especially the difference resulting from differing computer screen settings, cannot be grounds for complaints.

  8. For a complaint to be acknowledged by the Seller the Buyer has to send the faulty goods with the original invoice, on his/her own expense, to the Seller’s address, together with a description of the fault. The Seller, after acknowledging the complaint, is obliged to replace the faulty product with a fault-free one and to send it to the Buyer’s address on his own expense within 14 workdays. In case of items made to measure or very complex ones the date of exchange of the faulty item will be established individually.

  9. If the exchange of the faulty item to the fault-free one will be impossible, the Seller will offer to the Buyer other item of similar properties or, in a way arranged with the Buyer, will return the payment for the faulty goods.

  10. In best interest of the Buyer, the Seller commits himself to careful and diligent processing of the returns and complaints of goods.

 

 

Privacy policy

All information about the clients of the online store www.medievalcraft.eu are obtained are used to:

  • Enable you to log in to our system (however the registration is not obligatory)

  • Answer your questions

  • Send the newsletter – to do that we would use your name and e-mail address. You can always quit the newsletter database – after logging in to the Store you have to open “Your account”, then “Change your profile”, then uncheck the “I want to be notified about new products”.

  • Make statistical analysis. Gathered information will be automatically processed as a statistical analysis of our clients actions on our website.

  • We also have to remember that in case of breaking the law or on request from The Bureau of the Inspector General for Personal Data Protection we may also make your data available to the authorities.

What information we obtain?

Information obtained during registration process
To have access to some functions of our system you have to register. During the registration we will ask you for your e-mail address and password you will use on our website.

Data obtained during the purchase
To purchase goods in our store you will be asked for your name, address, phone number and information concerning method of payment.

Data obtained automatically
During your visit to our website we automatically obtain data concerning your visit, i.e. your IP address, domain name, browser type, OS type etc.

Data obtained when you contact us
When you contact us via a website, phone, e-mail etc., when you give us your personal data like your name, e-mail address etc.

In what way we use your personal data?

In no circumstances we would sell your personal data to any third parties.

Data obtained during the registration process would be used only to make it possible to you to log in to our system. Registration is obligatory if you want to make a purchase.

Data obtained during the purchase would be used to execute the transaction, including accepting payment from you and shipping ordered products to you.

If you have subscribed to our newsletter or in any other way agreed to receive it, we would use your personal data to send you our newsletter. You will be asked if you want to receive our newsletter during registration. If you don’t want to receive our newsletter anymore, after logging in to the Store enter “Your account”, then click “Change your profile”, then uncheck “I want to be notified about new products”.

Data collected automatically may be used for statistical analysis of our clients’ actions on our website, collecting demographical data about our user or to personalize the content of our website. These data are obtained automatically.

Data collected during correspondence between you and our store would be used exclusively to respond to you inquiries.

In case of a control from The Bureau of the Inspector General for Personal Data Protection your data could be made available to the Bureau’s personnel in accordance to the Personal Data Protection Act.

In case of breaking the Regulations of our store, breaking the law or every time the law demands it, your data could be made available to the authorities.

How are we going to contact you?

If you’ve made a purchase, we could receive some e-mail correspondence from us concerning your purchase. We can also contact you via phone if we’ll have some important information about your purchase.

If you’ve subscribed to our newsletter or agreed in any other way to receive it, you will receive our newsletter via e-mail.

How can you inform us about changes in your personal data?

Every client has the right to look into his data, to correct it or to demand from us to stop processing it, which demand has to be presented via e-mail or in writing to Medievalcraft

Using cookies

Our website may use cookies, which are used for identification of your browser while visiting our website, so that we know what page to show you. Cookies contain no personal data.

Changes in our privacy policy.

We reserve the right to change above privacy policy by publishing our revised privacy policy on this webpage.

Contact

The company collecting data:

Medievalcraft  Katarzyna Werbelska
kaliska 12
62-860 Opatówek
Poland

If you have any additional questions concerning our privacy policy, please contact us using information published on our website.

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Aktualna Data: 2017-11-17 23:49
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